| Query |
Answer |
| 1. How do I activate my sim card? |
Once the Smart device is received customer will need to insert the sim card into any smart device. The device must be switched for 3 working days in order for the Sim card activated, upon activation customer will receive sim card number via SMS. |
| 2. How do I RICA my sim card? |
The sim card is RICA-complaint and has been completed by FNB. |
| 3. When will I receive data? |
All rewards sim cards will be loaded with data on the 8th of each month (data is dependant on ebucks earned monthly) For more information FNB smartphone division |
| 4.Where can I take my device in for repairs? |
Samsung smart devices- Device will need to go through to acredited Samsung centres. 0860 726786 |
| |
Samsung TV's - Units bigger than 42"- Customer will need to contact Samsung on 0860 726786 and log their claim for onsite assistance. Units smaller than 42" - Customer will need to take their device through to a Samsung accredited centre. |
| |
Apple- Customer will need to book assessment appointment on myistore.co.za. Once assessment has been booked customer will need to take device through to selected iStore for reapir/assesment assistance. |
| |
Nokia- Customer will need to take their device through to Nokia Customer Care Centre. Nokia will assess the device and will book in for repairs if required. |
| |
Sony- Customer will need to contact SSS cellular on 0861 632222. SSS Cellular will collect the unit from the customer and repair. |
| |
Blackberry- Customer will need to contact the Device Guru Desk. The Device Guru Desk will explain the reverse logistics process and facilitate. 087 736 7270 (Option 3) |
| |
Xbox 360- Customer will need to contact Microsoft customer care on 0860 225567. Microsoft will log the repair with the local reapir centre in the customers area. |
| |
Sony Playstation- Customer can take device through to the nearest Part Serve outlet for assistance on 0861 727727. Part Serve will exchange the console for a refurbished unit. |
| |
HP, Acer , Lenovo, Dell, Google Nexus 7- Customer will need to contact Let me repair 0861 245001 and the unit will be collected for repairs by LMR. LMR will repair the unit and return to the customer. |
| 5. How do I receive an invoice for warranty and insurance purposes |
Customers can contact FNB smart phone division on 087 736 7270(Option 2) requesting their invoice alternatively email smartphonequeries@fnb.co.za. |
| 6. How often will I be updated on the status of my repair? |
This is deependant on the repair centre and will vary between 3 - 5 working day intervals. |
| 7. Does my warranty cover negligence? |
Negligence will void all warranties. |
| 8. What is Samsung ADH cover? |
Samsung ADH is required to be registed within the first 14 days of receipt. Samsung ADH covers
2 screen repairs
OR
2 liquid damage repairs
This cover is only valid for the warranty period. For more information of the details on the cover you may contact Samsung 0860 726 786. |
| 9. Does my PC have Microsoft Office pre installed? |
All notebooks do not have Microsoft Office pre installed. Customer will need to purchase from a retailer alternatively Microsoft |
| 10. What happens if my parcel is damaged on arrival? |
If the parcel is damaged upon delivery, customer needs to reject delivery. If there is physical damage after the courier has left, you will be required to contact the device guru desk who will assist ypu accordingly. |