Cancellations & Refunds:

VM – Magazines

If the order (magazines) has been invoiced then:

• Agent must cancel the line item on AE
• Advise the Magazine supplier of the cancellation (Discovery.cancellation@media24.com) and supply then with the SmarterTrack ref no: Godwin (godwinn@digitalplanet.co.za) will be cc’d on all cancellations
• If the supplier is Associated magazine then agent will call them and advise them of the cancellation and also inform Godwin (godwinn@digitalplanet.co.za) of this
• Agent will then advise Kat to Credit
• Once KAT has done the credit, he will send it to accounts (Monique ) to refund
• Refunds can take 3-5 working days to reflect (Miles / Rewards can take 72hrs to reflect)

If the order (magazines) has not been invoiced then the agent must:

• Agent must cancel the line item on AE
• Advise Monique that the order is cancelled

Cancellations & Refunds:

VM – Products

If the order has been invoiced then:

• Agent must cancel the line item on AE
• Agent will then advise Kat to Credit
• Once KAT has done the credit, he will send it to accounts (Monique ) to refund
• Refunds can take 3-5 working days to reflect (Miles / Rewards can take 72hrs to reflect)

If the order has not been invoiced then:

• Agent must cancel the line item on AE
• Advise Monique that the order is cancelled

Other Stores: Samsung, Lenovo and HP

If the order has been invoiced then:

• Agent must cancel the Order on AE
• Agent will then advise Kat to Credit
• Once KAT has done the credit, he will send it to accounts (Monique ) to refund
• Refunds can take 3-5 working days to reflect (Miles / Rewards can take 72hrs to reflect)

If the order has not been invoiced then:

• Agent must cancel the Order on AE